OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
156 ratings and 112 comments received in the last 90 days.
04 June 2025
Reasonably smooth process. The only downside were the regular differences between information from Mini and Group 1. That was confusing and didn't make it as straightforward as it could have been.
01 June 2025
Everything went smoothly
31 May 2025
Brittany was very informative and had so much patience with us, she made everything easy.
28 May 2025
Very easy from start to finish and a pleasant interaction with Tabitha
24 May 2025
Happy
13 May 2025
James at mini sales in Chrlmsford went above and beyond to make sure we were happy with everything and was ably assisted by Tabitha
16 April 2025
Tabitha handled the sale well and the handover of the car was smooth.
06 April 2025
The purchase was so easy, Britany did everything to make it feel simple and make sure I was happy. She had the car ready outside the centre for when I picked it up. She was excited for me which made me even more excited to get it!
03 April 2025
Very informative and courteous.
03 June 2025
All staff I encountered were friendly, curious and professional. I can not praise them highly enough.
02 June 2025
As above.
02 June 2025
Went seamlessly from start to finish it was a pleasure dealing with the whole team but special thanks to Rachael the sales executive and James for sorting the finance
01 June 2025
Easy to book appointments friendly polite staff
01 June 2025
I'm completely satisfied with my local mini dealership in Chelmsford so friendly and welcoming and great team work from all the departments
30 May 2025
No issues
30 May 2025
Was told exactly what was happening love having a video of them working on my car
27 May 2025
Good welcome at dealership, work was done within the expected time, and the space to wait in was really nice.
27 May 2025
Very professional and great service Friendly and very helpful
24 May 2025
Satisfied with my service by the garage just disappointed that it wasn't possible to do the MoT at the time. Realised though not the fault of the garage.
07 June 2025
Very friendly and accommodating