OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
175 ratings and 124 comments received in the last 90 days.
13 November 2025
I normally find the process of buying a new car stressful but Britany made me feel relaxed and informed when I first visited. I was kept updated through the whole process and appreciated the video of the car when it first arrived at the dealership.
10 November 2025
Rachel was very good explained everything and very helpful come in out of her hours to help us and complete the purchase
08 November 2025
Excellent service throughout the whole process. Always kept informed and very pleased with the buyer experience from beginning to end
05 November 2025
Britany has been a real star, very easy to talk to and responsive to the customers needs
04 November 2025
The whole experience from wandering in to the showroom for an off the cuff chat, to receiving my vehicle was first-class. Super-happy.
04 November 2025
Charlie Coombes has been absolutely fantastic from the day I went to just look at the idea of changing to an electric to taking delivery, he truly was amazing. His knowledge and friendly approach made me feel at ease and confident in my purchase.
02 November 2025
Salesperson (Charlie Coombes) was knowledgeable, personable and enthusiastic. Nothing was too much trouble.
30 October 2025
Couldn't have asked for any more, questions always answered and nothing is too much trouble
30 October 2025
We were looked after very well, very welcoming and friendly.
28 November 2025
I felt valued as a customer. Staff are friendly and care about providing a quality service experience from beginning to end.
27 November 2025
Staff are very efficient, kind and nothing is too much trouble.Especially Natasha- she is excellent.
27 November 2025
As stated staff of all levels provide an excellent service
26 November 2025
Wouldn't take my Mini anywhere else.Customer service and technical support was outstanding
26 November 2025
Expected battery check to be within standard scope of service as a main component for a fully electric car. Apparently not. Battery is failing so now I need to book it in again.
26 November 2025
Good service
26 November 2025
Kept me informed of my new vehicle date and talked me through the new vehicle
25 November 2025
Prompt service including unexpected tyre change and wiper blade replacement
21 November 2025
Natasha looked after me very well and got the job through in excellent time
21 November 2025
Just very satisfied.
FIND Group 1 Chelmsford.
Address
- Colchester Road, Springfield, Chelmsford, CM2 5PG
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01245 895003
Chelmsford, Braintree, Billericay, Witham and Maldon
Address
- Colchester Road, Springfield, Chelmsford, CM2 5PG
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30- 13:00
- Sun:CLOSED
Phone
- 01245 895003
Chelmsford, Braintree, Billericay, Witham and Maldon
27 November 2025
Charlie kept us totally up to date