OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
117 ratings and 90 comments received in the last 90 days.
25 February 2026
Rachael was great at explaining everything.
18 February 2026
Great service, start to finish.
07 February 2026
Tabitha dealt with the sale of my mobility car, my experience with her was great. She was very welcoming and always reassured me when I had concerns or worry's. Tabitha always kept me updated and was always a phone call away. A lovely representative
01 February 2026
Brilliant service and would use again.
25 January 2026
All employees at Mini Chelmsford were incredibly welcoming and friendly. Nothing was too much to ask for throughout the whole process of buying a new car.
22 January 2026
Excellent all round service provided by Tabitha Dean.
20 January 2026
Tabitha was great
15 January 2026
We were so impressed with the professionalism of Rachael Herbert - she is an asset to the centre and Mini. Not only was she super efficient, but so pleasant and easy to talk to and her knowledge of the product inspired confidence in us! Thank you!
02 January 2026
I was kept me fully updated every step of the way and nothing was an issue
01 March 2026
Booking assistant was very helpful as I was transferring from Bishops Stortford Mini. Very friendly staff on arrival in Chelmsford. Shane helped me with the tyre insurance claim. Very speedy tyre replacement. Good contact throughout
01 March 2026
I had a problem with drivers assistance settings not configuring . Took to mini and travelled home again after and then picked up again and told all was fixed . So took 4 journies None of it was fixed so had to have it looked at again.
25 February 2026
Great service as usual
25 February 2026
There have been some teething problems with the car, which I fully appreciate as its brand new
24 February 2026
Staff kept me updated at all times and they were very well organised
23 February 2026
Service all good
23 February 2026
Completed on time as requested
21 February 2026
All went smoothly, no issues
21 February 2026
Thumbs up
21 February 2026
All went smoothly
FIND Group 1 Chelmsford.
Address
- Colchester Road, Springfield, Chelmsford, CM2 5PG
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01245 895003
Chelmsford as well as surrounding areas including Braintree, Billericay, Witham and Maldon
Address
- Colchester Road, Springfield, Chelmsford, CM2 5PG
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30- 13:00
- Sun:CLOSED
Phone
- 01245 895003
Chelmsford as well as surrounding areas including Braintree, Billericay, Witham and Maldon
28 February 2026
Tabitha was amazing! She was really easy to talk to and explained everything clearly. Her communication was great and she made the whole experience feel smooth and relaxed. You can tell she enjoys what she does :)