OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
124 ratings and 89 comments received in the last 90 days.
22 January 2026
Excellent all round service provided by Tabitha Dean.
20 January 2026
Tabitha was great
15 January 2026
We were so impressed with the professionalism of Rachael Herbert - she is an asset to the centre and Mini. Not only was she super efficient, but so pleasant and easy to talk to and her knowledge of the product inspired confidence in us! Thank you!
02 January 2026
I was kept me fully updated every step of the way and nothing was an issue
01 January 2026
Mini kept me updated
25 December 2025
Similar to the above great sales process and follow up through the order and delivery process.
24 December 2025
Updated every step of the way during the wait for the car to be produced. I would like to mention colleagues Tabitha Deane and Britany from Chelmsford Mini Sales who were patient and clear in all explanations of the onboard computer especially!
24 December 2025
Everything was organised - great communication
23 December 2025
This was well done no complaints.
28 January 2026
The staff were friendly and helpful
27 January 2026
Bethany was really helpful and professional. She was cheerful and chatty. Marked difference to my experience at Bishops Stortford.
26 January 2026
I returned for my car at 11 am and asked to wait, after 45mins I still hadn't beed serviced. The service the service desk assured me the staff were told I was waiting. Within a few mins I paid for/and collect my car. I just seemed to be forgotten.
26 January 2026
Perfect service as always!
24 January 2026
Friendly staff
24 January 2026
Completely satisfied Great service great customer services a great company what more can I say 5 star ??
22 January 2026
Excellent service and customer relations
21 January 2026
All pretty good yet my rear washer issue was not addressed
19 January 2026
Abbey was friendly, professional and Mini was ready to go on time.
18 January 2026
Staff were great
FIND Group 1 Chelmsford.
Address
- Colchester Road, Springfield, Chelmsford, CM2 5PG
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01245 895003
Chelmsford as well as surrounding areas including Braintree, Billericay, Witham and Maldon
Address
- Colchester Road, Springfield, Chelmsford, CM2 5PG
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30- 13:00
- Sun:CLOSED
Phone
- 01245 895003
Chelmsford as well as surrounding areas including Braintree, Billericay, Witham and Maldon
25 January 2026
All employees at Mini Chelmsford were incredibly welcoming and friendly. Nothing was too much to ask for throughout the whole process of buying a new car.