OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
102 ratings and 78 comments received in the last 90 days.
07 August 2025
Felt very at ease with what I was purchasing.
31 July 2025
Was just a simple service
30 July 2025
X
23 July 2025
Emma and Tabitha are great
23 July 2025
Extremely helpful and polite.
20 July 2025
Tabitha Dean at Group 1 Chelmsford was extremely helpful from us going in to look at the different models through to delivery where she explained all the tech which has moved on quite a bit from my 10 year old Discovery!
15 July 2025
Tabatha, Chelmsford very attentive
10 July 2025
Talked me through everything and kept in touch whilst waiting to receive the car.
06 July 2025
Fantastic customer service from Brittany and Tabatha
20 August 2025
Good experience.
18 August 2025
Beth was brilliant
17 August 2025
The whole experience from check in of the car to check out is efficient and well managed.
17 August 2025
The staff were very helpful and understanding of my particular needs at present. All work was delivered on time and efficiently
16 August 2025
Why not all sorted under warranty
14 August 2025
Felt insignificant. Only when I commented to my Husband that I thought we must be invisible did the receptionist look up
12 August 2025
Work carried outin exelent time with no fuss
31 July 2025
Comprehensive service report
30 July 2025
Natasha was extremely helpful with the whole process for us. Even helping us out with a courtesy car when all she had was electric which wasn't suitable for us
30 July 2025
The staff were very helpful and as my husband is disabled they sorted out the problem with our car as quickly as possible so that we didn't have to hang around too long. They were very curteous and caring
08 August 2025
We came away with a new car.