About Your Local MINI Retailer | Group 1 Chelmsford

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

127 ratings and 94 comments received in the last 90 days.

20 January 2026

Tabitha was great

15 January 2026

We were so impressed with the professionalism of Rachael Herbert - she is an asset to the centre and Mini. Not only was she super efficient, but so pleasant and easy to talk to and her knowledge of the product inspired confidence in us! Thank you!

02 January 2026

I was kept me fully updated every step of the way and nothing was an issue

01 January 2026

Mini kept me updated

25 December 2025

Similar to the above great sales process and follow up through the order and delivery process.

24 December 2025

Updated every step of the way during the wait for the car to be produced. I would like to mention colleagues Tabitha Deane and Britany from Chelmsford Mini Sales who were patient and clear in all explanations of the onboard computer especially!

24 December 2025

Everything was organised - great communication

23 December 2025

This was well done no complaints.

21 December 2025

Fantastic experience from start to finish They go above and beyond 10/10 Tabitha was dealing with my car and she kept me well informed at all times And she went above and beyond for me.

15 December 2025

Always use the mini chelmsford

See all reviews

08 December 2025

I appreciated all the support and communication from Brittany and the team

07 December 2025

Found it very easy. Rachel went through everything with me and answered all my questions clearly.

04 December 2025

As previously stated, the whole process was dealt with seamlessly with regular updates on the progree.

01 December 2025

The service was excellent. We were treated well. No pushy sales techniques snd a car with a short waiting list found quickly. We were only going to buy an electric mini cooper with level 3 trim and the Team found one in our preferred colour.

01 December 2025

Tabitha Dean was an absolute pleasure to deal with. She is friendly and welcoming, very knowledgeable and she made sure everything went smoothly. Thank you Tabitha for a job very well done.

01 December 2025

Simple process and good service given

27 November 2025

Charlie kept us totally up to date

13 November 2025

I normally find the process of buying a new car stressful but Britany made me feel relaxed and informed when I first visited. I was kept updated through the whole process and appreciated the video of the car when it first arrived at the dealership.

10 November 2025

Rachel was very good explained everything and very helpful come in out of her hours to help us and complete the purchase

08 November 2025

Excellent service throughout the whole process. Always kept informed and very pleased with the buyer experience from beginning to end

05 November 2025

Britany has been a real star, very easy to talk to and responsive to the customers needs

04 November 2025

Charlie Coombes has been absolutely fantastic from the day I went to just look at the idea of changing to an electric to taking delivery, he truly was amazing. His knowledge and friendly approach made me feel at ease and confident in my purchase.

04 November 2025

The whole experience from wandering in to the showroom for an off the cuff chat, to receiving my vehicle was first-class. Super-happy.

02 November 2025

Salesperson (Charlie Coombes) was knowledgeable, personable and enthusiastic. Nothing was too much trouble.

30 October 2025

We were looked after very well, very welcoming and friendly.

30 October 2025

Couldn't have asked for any more, questions always answered and nothing is too much trouble

28 October 2025

Excellent experience

21 January 2026

All pretty good yet my rear washer issue was not addressed

19 January 2026

Abbey was friendly, professional and Mini was ready to go on time.

18 January 2026

Staff were great

17 January 2026

Great service really kind people. Except one that was one the phone entering on the right, that instead of saying I am on the phone said shush ??

15 January 2026

No issues, staff were very polite and helpful

14 January 2026

Amazing service, easy to book, very clear and competitive pricing.

13 January 2026

All very efficient at Chelmsford. One star lost as my current, much more local branch, has closed down.

13 January 2026

Really happy with my experience in mini

13 January 2026

Pleasant staff and communication

12 January 2026

The job was carried out as planned

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11 January 2026

The representative who helped me was polite and helpful and went out of her way to be of assistance to solve a problem with my service agreement. The MOT and service were carried out efficiently and promptly and I appreciated the detailed information

08 January 2026

The whole process from booking to the car being on site to collection was seamless and easy.

02 January 2026

Everything as expected and in a timely fashion.

01 January 2026

Natasha was absolutely wonderful on the day of my Mini's service and kept me up to date throughout, I picked up the car a few hours later with the added bonus of it being lovely and clean too.

31 December 2025

Did not want to readily assist with the courtesy car issues

31 December 2025

Despite the issues I was happy with the way it was handled by Natasha at Group 1 Chelmsford, I was put in another car quickly and updated in a timely fashion.

29 December 2025

Nice welcoming place

29 December 2025

I find it unacceptable that every time I visit, I am told my warranty cannot be found. I purchased this car directly from Mini Lookers with a 3-year extended warranty (the standard year plus a 2-year extension). It is not my responsibility to prove.

27 December 2025

Very helpful

25 December 2025

Everything was fine, I received the email including the video of the short vehicle health check.

23 December 2025

Was informed regularly what was happening

21 December 2025

Very satisfied/ good comms

20 December 2025

Very high bill.

16 December 2025

Delivered as promised. No issues

16 December 2025

Done well , carried out quickly

16 December 2025

There in not sufficient space in the box above to express how disappointed I was. As a customer for many years purchasing several vehicles it would have been nice to have at least been offered a reduced labour rate for such a quick and simple fix !!!

13 December 2025

Excellent service

09 December 2025

Once booked in excellent service.

07 December 2025

Excellent!

06 December 2025

quick and easy booking, friendly and helpful staff, didnt have too wait too long on the day, comfy waiting area

06 December 2025

Very satisfied however i am waiting for an update from the service team on a question I raised during a survey call. The question is regarding the dealership / bmw mini policy on customers dash cam .

04 December 2025

It's an inconvenient process for the customer as stated above.

02 December 2025

Excellent service

02 December 2025

As above

02 December 2025

Resolved an issue I had with a well known competitor enabling me to obtain a full refund on a faulty battery

02 December 2025

Great overall service

28 November 2025

I felt valued as a customer. Staff are friendly and care about providing a quality service experience from beginning to end.

27 November 2025

Staff are very efficient, kind and nothing is too much trouble.Especially Natasha- she is excellent.

27 November 2025

As stated staff of all levels provide an excellent service

26 November 2025

Kept me informed of my new vehicle date and talked me through the new vehicle

26 November 2025

Expected battery check to be within standard scope of service as a main component for a fully electric car. Apparently not. Battery is failing so now I need to book it in again.

26 November 2025

Good service

26 November 2025

Wouldn't take my Mini anywhere else.Customer service and technical support was outstanding

25 November 2025

Prompt service including unexpected tyre change and wiper blade replacement

21 November 2025

All good, just a service

21 November 2025

Natasha looked after me very well and got the job through in excellent time

21 November 2025

Just very satisfied.

21 November 2025

Polite and friendly staff

21 November 2025

Overall happy with MOT. But very disappointed that your technicians decided to pull my dash cam off the front screen disconnected it from the cable and dump it on the passenger seat. now I have a cable hanging down

15 November 2025

Very satisfied.

15 November 2025

Can not fault anything

13 November 2025

Work was completed in the timescale given.

10 November 2025

Very satisfied

10 November 2025

Good service

09 November 2025

Good communication

04 November 2025

The service went well . It took quite a long time but we was consulted

03 November 2025

I was told I had a puncture but then nobody offered to replace tyre or rebook another appointment, I was just left to it with a nail in one of my tyres.

02 November 2025

Very good

02 November 2025

Valet and wash wasn't very good

31 October 2025

From the moment you walk in the door you are treated as 1st class

30 October 2025

As above , the lady who processed my service was very helpful and walked me to my car afterwards even though it was raining !

30 October 2025

This is my 3rd countryman from you and always happy with the car and ongoing support

29 October 2025

Great service and people

29 October 2025

Great service, fast , on time and helpful

28 October 2025

Because of Rachael

28 October 2025

Everything is explained clearly after the service and the video is really helpful too.

27 October 2025

Great customer service

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Group 1 Chelmsford.

Address

Colchester Road, Springfield, Chelmsford, CM2 5PG

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

01245 895003

Map

Areas served

Chelmsford as well as surrounding areas including Braintree, Billericay, Witham and Maldon

View map

Address

Colchester Road, Springfield, Chelmsford, CM2 5PG

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30- 13:00
Sun:CLOSED

Phone

01245 895003

Map

Areas served

Chelmsford as well as surrounding areas including Braintree, Billericay, Witham and Maldon

View map