OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
161 ratings and 136 comments received in the last 90 days.
09 June 2026
Very helpful and patient
06 June 2026
Our sales executive Tabitha Dean was very friendly and helpful and made the whole experience a pleasure.
05 June 2026
Charlie was brilliant during handover, and Alice was fantastic in setting everything up for collection day.
28 May 2026
Great service
24 May 2026
Informative, helpful and accomodating.
23 May 2026
Tabitha and James were brilliant all the way through from answering my questions.
22 May 2026
Fast and efficient service from Charlie in the Chelmsford dealership. Very helpful and very professional
21 May 2026
Great customer service, very helpful and informative. I was kept up to date throughout the process. The lady was absolutely lovely, pleasure to deal with.
20 May 2026
Excellent service from Ian Gandy who highlighted to me it was possible for me to have a brand new car. He sorted out a magnificent finance package for me which is totally affordable and helped me sort out future servicing, tyre replacement.
11 June 2026
Great service I always use Chelmsford bmw
10 June 2026
Good all round service
10 June 2026
Not much to say car was in for mot i waited and all done within a reasonable time
10 June 2026
Communication throughout was excellent and clear. All interactions were polite and respectful.
10 June 2026
First class service, especially to Shane Smith who assisted me throughout the whole process.
10 June 2026
All work completed as far as we know except wash and vac as promised
10 June 2026
Pre call from Rachel was great then nice to put the face to the voice the following day, Phil the workshop control was fantastic as well as Rachel
10 June 2026
Rachael went over and above explaining the new car to me and even picking me up due to lack of transportation
08 June 2026
Got there late, due to traffic problems, was looked after and all work completed.??
08 June 2026
Service is always excellent.
FIND Group 1 Chelmsford.
Address
- Colchester Road, Springfield, Chelmsford, CM2 5PG
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01245 895003
Chelmsford as well as surrounding areas including Braintree, Billericay, Witham and Maldon
Address
- Colchester Road, Springfield, Chelmsford, CM2 5PG
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30- 13:00
- Sun:CLOSED
Phone
- 01245 895003
Chelmsford as well as surrounding areas including Braintree, Billericay, Witham and Maldon
11 June 2026
Very friendly, helpful and knowledgeable when ordering. Communicated well between ordering and delivery. Car arrived at the original estimated delivery date Handover was very well done in a friendly, knowledgeable way.